Mesob Help Desk

2025-08-20

Full-Stack

Mesob Help Desk: Comprehensive IT Support System

A robust IT support ticket management system designed for multi-tenant organizations to streamline technical support workflows and enhance communication between employees and support staff.

Features

👥 Multi-Role Support

• System Admin: Global system management and oversight.
• Super Admin: Organization-wide administration.
• Team Lead: Team management and ticket assignment.
• Technician: Ticket resolution and field work.
• Employee: Ticket creation and tracking.

🎨 Modern UI/UX

• Clean, responsive Material-UI design.
• Role-based dashboards and navigation.
• Real-time updates with Socket.IO.
• Dark and Light mode support.

🔧 Core Functionality

• Multi-tenant ticket management.
• Real-time notifications and status updates.
• Advanced analytics and reporting with Chart.js.
• User management and role assignment.
• Company directory and maintenance mode controls.

Tech Stack

Frontend

• React 19 - Modern UI library
• Material-UI (MUI) - Component library
• Vite - Fast build tool
• Socket.IO Client - Real-time communication
• Chart.js - Data visualization

Backend

• Node.js & Express.js - Server-side environment
• MongoDB & Mongoose - Database and ODM
• Socket.IO - Real-time communication
• JWT & bcryptjs - Authentication and security

Key Highlights

• SLA Tracking: Monitor resolution times and priority-based alerts.
• Live Notifications: Immediate updates for new tickets and assignment changes.
• Performance Metrics: Detailed insights into technician performance and ticket trends.